RSS icon

Top Stories

Articles by Ed Frauenheim

Homegrown HR Technology

July 15, 2006
Using an internally produced Web portal called MySource, Qualcomm's HR systems cover a variety of functions. The home-brewed approach makes the San Diego specialist in wireless communications an oddity among large firms.
Read More

Technology Test Subject

March 20, 2006
As people chief at SAP, Claus Heinrich provides the business software maker real-world insight into the applications that workforce managers need. But his greater responsibility may be helping the company's innovative culture amid global expansion.
Read More

Software as Service

January 20, 2006
Applications that are accessed via the Internet are taking hold in several workforce management areas, including core HRMS, recruitment and performance management. This “on-demand” software carries lower upfront costs than licensed software and allows for frequent upgrades. Sector heavyweights such as Oracle and SAP are developing strategies, keen to make sure they don't get left behind. But for all the allure the delivery model holds, providers are keenly aware of a key issue: Top-notch customer service can make or break their business, and not every software company is used to providing superior support.
Read More