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Articles by Ed Frauenheim

Spate of Acquisitions Cuts Across Talent Management Software Firms

October 15, 2010
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The merger of software vendors can be a plus for customers in the form of a more financially stable supplier and superior products. It also can result in headaches as vendors steer clients to software they didn’t choose.
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Making the Call for Themselves

August 13, 2010
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American Express revamps its people management approach and gives call center representatives more latitude as part of a quest to upgrade customer service.
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Myriad Avenues to Stellar Service

August 13, 2010
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Retailer Zappos.com, for example, insists that workers embody its zany, performance-oriented culture.
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When Overnight Isn't Fast Enough

August 13, 2010
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In the new era of customer service at American Express, even an overnight delivery can be too slow.
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Special Report on HR Technology In SaaS Battle, Customers Win

June 24, 2010
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Options abound for employers as vendors seek to carve out new pieces of the 'software as a service' market for HR technology.
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Serving the Big Boys Too

June 24, 2010
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A growing number of corporate giants are upending the thinking that HR applications delivered over the Internet are not flexible or secure enough to serve the big boys.
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SAP Circling SaaS Market

June 24, 2010
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The Germany-based business software company is taking a close look at HR software delivered as a service, which refers to companies accessing applications over the Internet and typically paying for them on a subscription basis for a limited time.
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Innovation Contest Draws HR Tech Ideas

June 7, 2010
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In a sign that people management is a priority these days, three of the 10 finalist entries in a business innovation contest co-sponsored by the Wharton School involve human resources.
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5 Questions With Dov Seidman Inspiration as Worker Incentive

June 1, 2010
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It's the era of inspiration, author Dov Seidman says. Companies must help employees tap into intrinsic motivation rather than rely on carrots and sticks, contends Seidman, founder of consulting firm LRN and author of the book HOW: Why HOW We Do Anything Means Everything … in Business (and in Life). Seidman recently spoke with Workforce Management senior editor Ed Frauenheim.
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World-Lagging Morale in the U.S

May 19, 2010
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Employee engagement appears to be higher in the wake of the financial crisis in many regions of the world—but not in the United States. A new survey of 459 HR executives by consulting firm Towers Watson finds the U.S. was the only place where more companies reported a drop in engagement rather than a rise. Workforce Management senior writer Ed Frauenheim recently spoke with Towers Watson consultant Laura Sejen about the report.
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