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Articles by Garry Kranz

Has Starbucks Training Brewed Heightened Expectations

February 29, 2008
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After its widely advertised three-hour closure February 26, the question for the Seattle-based coffee retailer is simple: Do customers notice improvements in their coffee experience, or does the employee training amount to little more than froth and foam?
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E-Learning Hits Its Stride

February 26, 2008
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Despite some differing numbers, two widely regarded and independent reports on the U.S. training market conclude that 30 percent of employee learning last year occurred online. The question of whether workplace training improves worker performance remains unanswered, however.
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Engineering the Engineers

February 21, 2008
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Rolls-Royce Corp. recruits and employs some of the brightest engineering minds in the world. Constantly challenging them to acquire even more knowledge is a linchpin of its competitive strategy.
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Despite the Pain, They Train

January 22, 2008
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By zeroing in on employee performance and career growth, title insurer LandAmerica Financial tries to weather the stormy housing market.
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Talent Management Meets Learning

January 22, 2008
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Anxious to find people and improve employee learning, one-third of companies plan to revamp their talent management systems, according to a Watson Wyatt survey.
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Answering the Call for Training

December 13, 2007
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Faced with a need for new customer service agents, StarTek Inc. links its training programs to behavioral assessments during the recruiting process.
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Sales Training Gets the Hard Sell

December 13, 2007
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Selling requires much more than just product knowledge and a glib tongue. Many companies are trying to grow their own sales teams by using behavioral competencies to teach desired selling skills.
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Indiana University, Target Take Aim at Leadership Crisis

November 27, 2007
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The retail giant stays silent, but gives a $400,000 grant to groom next generation of business leaders.
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Grant Thornton Employs Workplace Drama

October 23, 2007
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Managers in the consultancy were placed in different hypothetical situations, some of which bear little resemblance to their work, and were prompted on how they would respond.
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Lights, Camera, Coaching

October 23, 2007
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Consulting giant PricewaterhouseCoopers creates its own version of ‘must-see TV,’ kicking off 10 episodes to dramatize the value of everyday workplace interactions—which can be more important than formal evaluations.
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