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Articles by Garry Kranz

Counter Intuition at FedEx Kinkos

August 21, 2007
The business services business needs to bolster its customer service scores, and so is mandating in-person training classes for all employees. They are meant to underscore the importance of personal interaction when serving store clients.
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'Unlearning' Makes Headlines at Reuters

July 24, 2007
Rather than store every conceivable piece of information in their heads, employees at the London-based financial software, technology and news company participate in learning through methods including creating user content, taking on stretch assignments or rotating to work on different project teams. They’re encouraged to find the knowledge they need so they can put it into action. But there isn’t a necessity for them to remember it.
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A Credibility Project

June 21, 2007
Chastened by allegations of fabricated data, the Yucca Mountain Project introduces rigorous training for all employees, covering everything from communication skills to the proper procedures for recording research data.
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A Menu for Management

June 21, 2007
Bubba Gump Shrimp Co. is zeroing in on employee development as a way to combat turnover and groom top performers for leadership roles. Themed after the 1994 Tom Hanks film “Forrest Gump,” the restaurant franchise is reshaping perceptions of the restaurant industry, which for decades paid little attention to high turnover and even less to career development.
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