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Articles by Garry Kranz

Tourism Training Takes Flight in Miami

May 13, 2010
Miami International is one of the nation's busiest airports. As part of a major expansion, all employees who work on airport grounds in 2010 are required to master customer service, even if they clean toilets or shine shoes.
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More Firms Paying Mind to Mentoring

February 22, 2010
Organizations are serious about the value of mentoring because it helps address their most pressing concern: figuring out how to capture and share key information as veteran leaders near retirement.
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A Nonprofits Investments in Leadership Development Pay Off

January 22, 2010
Virginia Blood Services believed it did a great job of teaching people how to manufacture blood components, but it wasn’t teaching technical people how to manage others. By committing resources to leadership development, the organization is bucking a national trend: a shortage of senior managers in nonprofits.
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