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Articles by Garry Kranz

Training Cant Save LandAmerica

February 24, 2009
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Despite a focus on competencies and career planning intended to strengthen the business, the title insurer slides into bankruptcy.
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Tech and Sympathy

January 26, 2009
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Motorola’s service reps had technical chops but needed a refresher in social skills to handle customer calls. Call-resolution rates have now climbed nearly 60 percent.
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Chevron's Energy Boost

January 26, 2009
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The bastion of Big Oil is developing a new resource: people.
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A Blank Slate for Training

January 26, 2009
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DCP Midstream sets aside the approaches of its former parent company and faces the challenge of ensuring that its far-flung employees are learning the same important technical material.
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At Xerox, Learning Is a Community Activity

December 22, 2008
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Xerox is riding the crest of a wave sweeping over U.S. businesses. In its annual report on the training industry last spring, the American Society for Training & Development found that nearly two-thirds of large U.S. organizations said they rely on ‘knowledge sharing’ among their employees, including communities of practice and in-house experts.
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Adecco Trains Through the Downturn

November 21, 2008
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While many companies see only crises and cuts ahead, Adecco Group North America is using this time as a prime opportunity to beef up the skills of its 6,000 permanent employees.
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Aussie Miners Dig Deep for Talent

November 21, 2008
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Mining is one of the most important industries in Australia, but worker shortages abound. Companies hope training programs will help address the problem.
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A Healthy Dose of Learning

October 21, 2008
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After the merger that created North Shore-Long Island Jewish Health System, the health care organization realized it lacked a uniform way to share practices and exchange ideas. A new focus on employee development and a Center for Learning and Innovation have changed that.
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Hospitalitys Sharpened Focus

September 19, 2008
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To offset declining occupancy rates, hotel chains put customer service in the training spotlight.
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Taking Account of Learning

August 21, 2008
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Professional services firms have a reputation for grinding through employees without much focus on individual development. A small Miami-based accounting firm, Kaufman Rossin, has chosen a different approach.
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