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Articles by Jessica Marquez

Large-Market Outsourcing Changing the Expectations of HR

April 12, 2007
For some workforce managers, HR outsourcing brings the opportunity to become more involved in the business. For others, it could mean they will be charged with overseeing relationships with HRO providers. But one thing is certain: The corporate culture should guide companies as they prepare these individuals for their new role.
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Buyers Seek Metrics on Service Quality

April 12, 2007
Since Lockheed Martin signed an outsourcing agreement in 2000 with PricewaterhouseCoopers’ Unifi division, the entire landscape of the HRO market has transformed. In 2000, there weren’t many buyers to compare notes with—let alone companies in one’s own industry.
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Providers Redefine HRO Model

April 12, 2007
Buyers aren't the only ones who have learned a thing or two as the HR BPO market has matured. Service providers have had to learn—some the hard way—that the business model they used in many of the earliest HRO deals was never going to be sustainable
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Getting Creative With Pricing

April 12, 2007
As early HRO contracts come up for renewal, price is a key issue, but so are the elements that determine what that price will be. Clients and providers are discussing new pricing approaches and are attaching rewards as well as penalties to service level agreements.
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