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Articles by Jessica Marquez

Providers Redefine HRO Model

April 12, 2007
Buyers aren't the only ones who have learned a thing or two as the HR BPO market has matured. Service providers have had to learn—some the hard way—that the business model they used in many of the earliest HRO deals was never going to be sustainable
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Getting Creative With Pricing

April 12, 2007
As early HRO contracts come up for renewal, price is a key issue, but so are the elements that determine what that price will be. Clients and providers are discussing new pricing approaches and are attaching rewards as well as penalties to service level agreements.
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