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Articles by John Hollon

The Last Word Divorced From Reality

March 9, 2010
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The first three executives featured on TV’s Undercover Boss seem to be caring individuals, but they also seem to be woefully ignorant of how their organizations work.
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How NOT to Make an Apology

February 19, 2010
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The Last Word Accentuate the Positive

February 18, 2010
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Focusing on what people do right is the way to get more of what's right out of them.
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