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Articles by Gillian Flynn

Mandating Mandatory Arbitration

July 1, 1997
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Thanks to a recent Court of Appeals ruling, someday HR may not have to worry as much about how to handle lawsuits. The Court has ruled that employers may require new hires to waive all rights to a trial by jury.
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1997 Service Optimas Award ProfileBRContinental Airlines

July 1, 1997
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Lousy customer service, lost bags and a poor on-time record-coupled with two bankruptcies-made Continental the laughingstock of the airline industry. Incentive pay, streamlined policies, and aggressive communication have fueled a total turnaround.
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HR Goes to Court

July 1, 1997
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From helping with investigations to preparing for depositions, from planning what to say and knowing what to wear, HR is key to winning a legal case.
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1997 Competitive Advantage Optimas Award ProfileBRGrace Cocoa Associates

June 1, 1997
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By teaching executives to become global thinkers, HR has helped six organizations around the world that had little experience dealing with one another become one cohesive—and globally competitive—company
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Mandatory Binding Arbitration—Ensure Your Plan Is Usable

June 1, 1997
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The enforceability of mandatory binding arbitration, generally the final step in a company's ADR process, is itself under fierce litigation in both state and federal courts. How to make your provisions more legally defensible.
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Your Grand Plan for Incentive Compensation May Yield a Grand Lawsuit

May 1, 1997
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Incentive compensation brings with it higher risks for lawsuits, as employees realize what they hope to see in their paychecks isn't what they get. Insight into the risks employers face.
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No One Way To Build HR

May 1, 1997
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Two 75-year-old companies reach HR excellence -- by way of different paths.
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1997 Partnership Optimas Award ProfileBRGE Fanuc Automation North America Inc

May 1, 1997
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The company's High Involvement Workforce, made possible by HR, has made revolutionary change. Management layers have been iliminated, more than 40 work teams set their own goals and measurements, and managers are evaluated on their support of teams.
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Are You Sure You Don't Discriminate

May 1, 1997
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Some employees haven't changed their attitudes; they've just gotten smarter about voicing their prejudices. Instead of blatant derogatory remarks they use "code words." This type of language can create a hostile environment. Advice on preventing such clai
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Employers Need an FMLA Brush-up

April 1, 1997
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Employers are stumbling over everything from the definition of a serious health condition to events triggering leave. A review and update on the FMLA.
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