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Articles by Charlotte Huff

Special Report on Training & Development Powering Up a Hispanic Workforce

May 20, 2009
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A Florida energy company turns to local Latino talent as it grapples with an aging workforce. With Latin American immigrants a growing presence in the U.S. labor force, multicultural experts advise employers to start thinking about development programs that go well beyond basic English training.
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Communicating Benefits During Layoffs Can Be Tricky

February 23, 2009
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With tens of thousands of layoffs being conducted every month, managers are trying to figure out the best way to communicate important information during an emotion-laden time.
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Honing Sales Savvy to Compete in a Recession

February 5, 2009
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At the Glass Doctor, the company encourages its sales force to get off the phone and schedule more in-person appointments with potential clients. It’s a way of letting customers know what the company has to offer—other than just price.
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Training Adapts to the Downturn

February 5, 2009
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During economic downturns, training dollars usually are a tempting line item to cut. But in this downturn—at some companies, at least—there appears to be a different approach at work. One expert says corporate leaders are more inclined to use ‘a scalpel,’ picking and choosing programs to cut or trim back based on long-term strategic goals. Here are the approaches such companies as Southwest Airlines and Paychex are taking.
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COBRA Costs Will Mount as Layoffs Continue

February 2, 2009
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COBRA headaches and related bills will swell depending upon layoff trends and the outcome of legislative proposals.
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A Writing Test Run

October 13, 2008
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Developing and grading a writing test may appear daunting and labor intensive, but can still be far more cost-effective than placing a writing-challenged employee on the payroll.
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The Art of the Subject Line

October 13, 2008
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The proliferation of PDAs has added a new layer of writing complexity for readers and writers, both of whom are dealing with important messages crammed into small spaces. One good first step for PDA writing: Pay attention to subject lines.
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Why Business Cant Writeand What to Do About It

October 13, 2008
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In today’s business environment, writing savvy helps to drive deals and cement relationships, perhaps more than ever before, corporate training and human resource leaders say. But U.S. employees appear to be falling short when it comes to writing skills.
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Staying Afloat in a Digital Flood

July 9, 2008
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Even though seven of 10 white-collar workers say they feel inundated by e-mails, IMs, text messages and other data sources at work, corporate leaders have been slow to intervene and offer employee support or training in how to manage information overload. That’s starting to change.
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Taking a Break From E-mail

July 9, 2008
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One company’s experiment with “E-mail Free Fridays” offers some lessons in how to manage the flood of often unnecessary messages.
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