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Articles by Jon Picoult

They Are What You Call Them

August 7, 2009
Commentary: When people have job titles such has ‘clerk’ or ‘processor,’ it’s no surprise that they feel like unimportant cogs in a big machine. Sometimes changing the level of employee engagement begins with what a job or department is called. Just ask a worker if she'd rather be called a food service associate or a barista.
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