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Articles by Shari Caudron

Why Providers Favor Health-care Coalitions

September 1, 1993
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Providers are more willing to listen with open minds and to work more cooperatively with the purchasing community. They see that as much more palatable than having to deal with a mandated system.
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Teaming Up To Cut Health-care Costs

September 1, 1993
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HR executives are banding together in communities throughout the U.S. to form health-care coalitions. Through their combined purchasing power, these coalitions are changing the way that health care is purchased and delivered in this country.
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Well-designed HR Policies Improve TQM Initiatives

August 1, 1993
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Quality happens when you are people-focused. In other words, quality is a result of well-designed HR policies, not the motivator for them.
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Coca-Cola Learns from Its Training Mistakes

August 1, 1993
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Coca-Cola USA launched its quality effort with a massive top-down training effort, in which all workers learned about the tools of continuous quality improvement.
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Communicating TQM to Small Groups Improves Understanding

August 1, 1993
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If the management team wants to pursue continuous quality improvement, communication must be a closed loop not only with customers, but with employees as well.
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Quality Within the HR Function

August 1, 1993
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Here are some quality principles that human resources must follow.
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Recognition Can Bolster Quality Efforts

August 1, 1993
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There are no guidelines attached to the recognition process. The main objective is to simply encourage employees and recognize others when and where it is appropriate.
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HR Is One Pillar of the Baldrige Award

August 1, 1993
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Baldrige judges examine how companies enable the work force to develop to its full potential. In doing so, they ask companies to describe their approaches and provide proof of positive results in various categories.
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How HR Drives TQM

August 1, 1993
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From hiring and compensation to training and performance management, every HR system influences employee performance and thus, the success or failure of a total quality initiative. Keeping HR systems aligned with quality strategies will be the HR challenge of the next decade.
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AAL Uses Varied Approach To Compensate Teams

June 1, 1993
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AAL revamps their compensation program to include four main elements which will challenge employees to see the whole job, rather then just the piece they performed individually, and to increase additional employee learning to help teams find ways to boost overall performance.
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