Big training investment pays off in performance and lower turnover rate for Hendrick Automotive Group.
A lawsuit filed in federal court in New York charges that Burnell Guyton, 54, and Andre Grammer, 44, both black, found racist graffiti on several occasions in a bathroom stall used by employees.Read More
The journey from ruin to rebirth involves lessons in taking care of employees, operating a store amid chaos and excelling at customer service despite having no nice building to work in.Read More
Auto Dealer Joel Higley advertised for a service technician 10 years ago. He didn't get one application. The stinging memory of that experience prompted Higley to get involved in a nearby vocational technology school to recruit a homegrown work force.
Not only can dealers get one-time tax credits ranging from $2,400 to $9,600 for hiring veterans, but recruiters and dealers say many veterans have attributes that make them strong job candidates.Read More
Across the country, dealers face a similar challenge, especially in attracting young people who embrace technology. Dealers want experienced or educated people who want a career in the auto industry.Read More
Moving from the showroom to the Internet desk can be a tough transition for a salesperson. Internet car sales require a different skill set from showroom car sales. But if a salesperson succeeds, the payoff is sizable.