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The Good and Bad Faces of Customer Service

June 22, 2000
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This postman didn't even realize he was doing something out of the ordinary.
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Being a Guest in a Customer's Office

June 21, 2000
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That person working in a spare bedroom just might be a vice president.
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Keeping Service in Customer Service

June 20, 2000
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Why you should create a company of thieves.
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Service, Quality…Where is It

June 19, 2000
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They don't make toasters like they used to.
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20 Tips to Stay Organized

June 16, 2000
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Spend 15 minutes twice a day clearing out your in-box.
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Time Management Questions Answered

June 15, 2000
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Is there an easy way to say "no" to the many demands you are faced with?
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Organizing Multiple Projects

June 13, 2000
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If your desk looks like a tsunami hit it, here's some help for you, from tracking deadlines to color-coding.
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Paths to Good Time Management

June 12, 2000
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The best way to save time is not to speed up and attempt to jam more and more into a crowded schedule. The best way to do more is to do less.
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