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Most management books will tell you that culture change is extremely difficult and takes a long time. While that is often true, I know firsthand that culture can change almost overnight.Read More
In the workplace, when we try to teach concepts like listening to concerns, non-retaliation or other compliance topics, we often don't match how we teach to how we learn. Read More
Civility is critical. However, for several reasons, it is a mistake if we isolate civility, viewing it as being wholly separate and distinct, from mandated initiatives dealing with equal employment opportunity issues.
Let's take a step back and focus on the fear that triggers retaliation—the fear the causes leaders at all levels, from direct supervisory personnel to senior managers, to take action against an employee who raises a concern. Read More
In today's fast-paced, challenging world, if you're not doing everything possible to avoid having air in your chairs, then you are ceding the game to your competitors rather than having people who can help your organization grow, thrive and head off disasters. Read More
You can't bring secret shoppers into your workplace to test how well managers and supervisors are following the rules—at least not unless you want to completely destroy workplace relationships.Read More