What's striking about the Penn State catastrophe is that so many leaders appeared to have failed to take responsibility for stopping awful acts happening in their own “workplace” and community.Read More
To understand why Cain and the NRA may have reacted to the allegations in the manner they initially did, one needs to understand the relevant climate of the 1990s.Read More
Just imagine you've got a new job. You've been hired following a major business crisis. Your responsibility: Make sure that a similar catastrophe never happens again. The recently selected CEO and her team need your advice and leadership. They will sign on to your plan. That's the deal.
The most effective ‘anti-retaliation' approach is to make ‘surfacing and listening openly to problems' an element of operational excellence and daily behavior, vital to the company's core values, best leadership practices and success.Read More
I had dinner with my friend, an engineer whose firm produces military equipment used by our Armed Forces. He's project-focused and detailed-oriented. His daughter will soon graduate from college and has shown an aptitude for human resources. She's smart, has a great sense of people and sound judgment. She will go far. He's kidded me about the profession for some time, so I asked him about the irony, and he made a sound like Darth Vader's Imperial March theme music.Read More
We know what we want to say, we know what we want it to mean, but we communicate in a way that means one thing to us but it's heard differently by the recipient. It all may be perfectly innocent but it can still cause friction and misunderstandings.Read More
In the aftermath of such blatantly avoidable foul-ups, can you recall a single instance when outside analysts concluded that systems and processes had not been put in place or learning had not been delivered? I can't. It's the failure to act in line with all of these safeguards that's the issue.Read More