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Whatever Works

Whatever Works Blog
Whatever Works riffs on what's right--and wrong--in the workplace. It seeks best practices from within and outside the workforce, and sometimes takes a stroll down memory lane.

Thanksgiving 2014: Overcooking the Bird

November 6, 2014
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Nothing says great customer service like long lines, sales prices that don’t ring up properly and overly tired workers.
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Hold Your Breath No Longer — Good News From the Tobacco Industry

October 29, 2014
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The news that Reynolds American, one of the largest U.S. tobacco companies, has decided to ban cigarette smoking in its offices is a breath of fresh air.
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Chicago Ideas Week: Inspired by Inspiring Ideas

October 17, 2014
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In a forum such as Chicago Ideas Week, it’s about understanding what people are doing in other fields and turning that insight into something useful to you or your business.
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Restaurant Impossible? Eliminating Sexual Harassment in Eateries

October 9, 2014
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It’s up to managers to help provide a safe working environment regardless of the industry.
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SHRM-HRCI Dramedy Continues: 'Glass' Half-Full?

September 29, 2014
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We’re pretty sure there aren’t any cursed tiki idols in this certification story line, but we’re pretty confident that there will be a lot of cursing.
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Repeat First Down: Tackling Second Chances in the NFL and Business

September 19, 2014
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You might work with or know someone who has been abused, and chances are you don’t even know it because abuse often goes unreported.
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Houdini Was an Illusionist, but Companies Can Do ‘Magic’

September 4, 2014
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In the real world, and especially the business domain, “magic” happens when a person or company creates an impeccable culture that excels and is no illusion.
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Robin Williams’ Death Should Be a Wake-up Call About Depression

August 12, 2014
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As employers, perhaps it’s time to inform employees about mental illness and depression and let them know what their options are.
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Job Titles Won’t Bring Your Workers Happiness, but a Wonderful Workplace Will

August 7, 2014
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Not to pick on those happy-go-lucky folks whose goal is to bring about happiness at work, but true happiness comes from organizations doing right by their employees.
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‘Hardcore Pawn’s’ Les Gold: The Motor City’s Wheeler-Dealer Dishes on Management, Part Two

June 30, 2014
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Les Gold is the patriarch of a family-owned pawnshop, American Jewelry and Loan in the Motor City. He recently talked to “Whatever Works” about raising the minimum wage, reality TV, knee-jerk reactions, the Affordable Care Act and more.
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