Training

2017 Game Changer: Jay Fortuna

Innovator Jay Fortuna of JADO Solutions showed his transformative skills were worth the 'roadmap.'

Jay Fortuna, president and chief learning officer, JADO Solutions, Chicago When Jay Fortuna stepped into his role as director of training and development at The Horton Group, he didn’t just carry on with business as usual. Fortuna, 32, wanted to be transformative. No stranger to a challenge many insurance companies face, Horton Group dealt with difficulties attracting and developing new insurance…

2017 Game Changer: Sha’Carla Petty

The program director at East Mississippi Community College is passionate about her community and uses her role to help people reach their goals.

“I am most honored that I am able to serve people and help them achieve their American dream,” said Sha’Carla Petty, Program director, East Mississippi Community College. Sha’Carla Petty is passionate about improving her community and her team. Colleagues describe her as a compassionate, innovative and humble person dedicated to helping people find meaningful work in her community. The programs…

2017 Game Changer: Anson Mathews

Training Developer of DP World Anson Mathews is responsible for 18,000 trainees — and he's only 30 years old.

DP World, which operates marine and inland terminals and offers international maritime services, assigned Anson Mathews to its operations training center to serve as a consultant helping prepare the division for growth. In a company of 37,000 employees, he became responsible for developing a learning strategy that would reach 18,000 trainees per year across more than 30 nationalities to ultimately…

2017 Game Changer: John Palmer

AT&T's first chief learning officer John Palmer made learning a key function in the major telephone company.

John Palmer was a longtime AT&T employee who became the company’s first chief learning officer in 2016 as CEO Randall Stephenson laid out plans to digitize a business that was entrenched in a legacy as a telephone company. Palmer, 39, started with the company in the late 1990s managing call centers, and now focuses on learning, collaboration between departments and…

Operations at One Hospital Mends the Workforce as Well as Patients

No amount of tactical change management training can replace an organization that has a clear vision of goals.

In health care, rules and regulations come with the territory. Those who enter the health care arena must be able to flourish under the guidance of federal and administrative protocols. When thinking of patient care, policies and practices are standardized to ensure safe and effective delivery. However, when it comes to standardizing staffing and scheduling practices and procedures within their…

What Will It Take to Close the Skills Gap? Take an Educated Guess

There needs to be a cultural change in how American businesses and workers view education.

One of the most pressing issues employers face today is the growing talent gap. Workers must view education as a lifetime pursuit and employers should assume more responsibility for training and be open to workers who have developed skills through alternative education models. A recent nationwide study conducted by Harris Poll on behalf of my company, CareerBuilder, found that nearly…

SHRM Notches its 100K Certificant

SHRM's certification program launched two years ago. Now, more than 101,000 people have been certified in 105 countries.

The Society for Human Resource Management recently awarded its 100,000th certification. Since its launch in January 2015, the SHRM Certified Professional (SHRM-CP) and SHRM Senior Certified Professional (SHRM-SCP) have exceeded 101,550 certificants in 105 countries as of early 2017. “The SHRM certification exams unite the practical application of technical knowledge in conjunction with realistic HR experiences in a very strategic…

One Thing Can Promote Gender Parity in Leadership

Hint: It’s not expensive. It’s not a program, and it’s not going to happen without direct managerial input.

What if there was one thing that could pave the way for more women leaders in today’s workplace? What if that one thing didn’t cost much beyond a little time and effort? What if that one thing was something that should already be happening, whether leadership is the ultimate goal or not? If you were a leader, would you do…

Diversity and Inclusion Programs Don’t Cause Divisiveness, They Respond to Divisions

Why do we brush off people of color, women, those with disabilities and even hard data when they tell us there’s a need for more inclusiveness?

When an organization commits to creating a more diverse workforce and inclusive environment, one common criticism is that doing so causes divisiveness and unnecessary friction. This criticism can be expressed directly or it can manifest as an undercurrent of unstated resistance. Similar resistance often shows up in response to conversations about race. It often stems from the belief that discussions…

Revisiting 31 Core Competencies

A story published in 2002 remains immensely popular as we enter 2017; one answer could be the timeless nature of the story’s content.

Fifteen years ago Workforce printed a story titled “31 Core Competencies Explained.” Written by Edward J. Cripe and Richard S. Mansfield, the story today is one of Workforce.com’s most popular stories, generating tens of thousands of sessions a month. Why a story published in 2002 remains so popular as we enter 2017 is something of a mystery, though one answer could…