FedEx meets its commitment to customer satisfaction through training, training and more training. Each employee's initial orientation period is followed by proficiency tests every six months and remedial training for those who need it. The program is also supported by training delivery using the latest technology and pay tied to proficiencies.
After buying a European appliance manufacturer in1989, Whirlpool faced being a global operation for the first time. HR used a global leadership conference to address the issues, and created 15 global project teams to solve problems.
HR transformed itself from an administrative function to a strategic player. In addition, a strategic diagnostic defines and assesses the economy, demographics and education to help HR shape its objectives.
Marriott has a whole department dedicated to help employees balance the demands of work and family. The department has taken many steps to help, ranging from on-site child-care to a resource and referral network.
The company's Retail Operations Intelligence (ROI) system is a powerful software tool that helps its store managers focus on training and customer service. The system schedules crew, offers interview questions, produces sales projections and more.
Allergan's HR department has been structured and restructured to meet the demands of a growing business. Even HR professionals at Allergan don't have a name for the structure, but they have managed to sustain a function that's both centralized and decentr
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