This forum post is hidden because you have chosen to ignore Rudy. Show Details
This forum post is hidden because you have submitted an abuse report against it. Show Details
Hello everybody, I would like to get a few opinions on a fairly straightforward issue:
A new employee in purchasing is told that every order she places has to be approved by her supervisor. Orders below a certain dollar value that are placed over the phone only require verbal approval. The following happens:
1) After a few days on the job, the employee places an order without approval. The dollar amount was so small ($70) that she did not think approval was necessary. She is told that every order needs to be approved.
2) A week later, she places another order without approval, for a higher dollar amount. She states she was in a hurry and simply forgot. Again, the supervisor stresses that this cannot happen.
3) She places a third order without authorization, stating that production urgently needed the product and that she "stepped up and did what was necessary to keep the company going" (which is exaggerated, but true, although her supervisor was available and would have approved the order immediately).
The supervisor finds out, and, with some frustration showing in his voice, says: "How many times do I have to tell you that you cannot do this?"
The employee is outraged by this remark and complains to HR how "disrespectful" the supervisor is. (according to the employee, there were no other insulting or demeaning comments made and the supervisor did not raise his voice, so the question above is the only basis for the complaint).
Question: Is the employee's reaction to this question justified? Is the supervisor's choice of words demeaning and disrespectful, or is it appropriate given the situation?
Thanks for any input.
P.S.: One might question how these orders can be placed without approvals - these are fairly low dollar amounts and many vendors accept orders over the phone. Evidently this process needs some improvements as well, but that is beyond the HR issue.