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recently we have received a complaint email from a former employee via email with very detailed complaints naming people and events. The problem is that he sent this mail to the complete company, so everyone in the company received this email. This caused a discussion in the management team on how to handle a situation like that, is it best to just pretend like nothing happened and not reply at all to this email or is it best to handle something like this openly and respond in a very general manner the same way via email?
What do you suggest?