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I would like to develop a "Quick Tips" sheet and mini-training (no more than one hour in length). Problems that managers frequently encounter include:
1) conflict between employees 2) late/attendance 3) talking/gossiping rather than working 4) general performance issues such as production/quality and 5) negative verbal/non-verbal behaviors ("attitude").
My goal is to get them thinking of different aspects/points of view on the issue, and to be able to ask themselves some good questions that will guide their decision-making. For example "Has the employee exhibited this behavior before?" "How long has this person been in their position?" "What has their performance been like overall?" "Did this person receive adequate training?" "Was their follow-up after training to ensure understanding?"
I appreciate any ideas from the group!