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Items Tagged with 'values'


Action Tips for Values-Based Leaders

February 11, 2014
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Leaders' their vision begins with the organization’s overall mission and the values that will drive how team members work, treat one another and serve their markets or consumers year after year.

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Improving Customer Service

August 8, 2013
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How do we change the paradigm for customer service? Our goal is to instill in employees the core values of service quality, teamwork and accountability. I know there’s no easy path, but we need a few stepping stones to get started. Our aim is to develop competencies that describe these abstract behaviors and use them to measure performance.

—Stepping Stones Sought, software/services, Hyderabad, India

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