We are currently engaged in the process of training all of our managers in the principles of exemplary leadership. To support this effort, we want to move away from a "control and compliance" approach to performance management. How do we redesign our tools to promote employee ownership, accountability, and commitment through a set of shared values and goals?
—Culture Warrior, senior vice president human resources, financial/insurance/real estate, Sarasota, Florida
Before we begin our change initiative, I've been asked to do some research on "change mistakes." (I figure not doing research probably is first on the list). What are the most common mistakes we need to avoid – before and after the change management takes place?
—Blowin' in the Wind, project coordinator, consulting/legal, Jakarta