I am a human resources consultant trying to gingerly solve a managerial behavior issue. A certain leader seems to try and determine who might be saying things about him and often seems to make life difficult until he finds out. How do we intervene to intercept this behavior?
—Personality Clash, executive trainer, HR services, Mercer Island, Washington
Leaders must explicitly communicate that uncivil, abusive behavior is thwarting their institutional objectives.
The subtle way intent is communicated through behaviors like tone of voice, eye contact, facial expressions and body language, can diminish the productivity of others.
What’s striking is that the behaviors identified in the Richie Incognito/Miami Dolphins report are comparable to what has occurred in law firms, accounting practices, health care institutions and academia.