To drive results, create an environment where managers are pushing for more performance in a consistent yet humane way.
We may have an attrition problem, but I'm not quite sure. Our turnover is between 12 and 15 percent the last three years, but this year is ticking closer to 20 percent. This does not include involuntary terminations due to downsizing/restructuring. We know some turnover is due to market factors, and some due to cultural growing pains (we've doubled in size the last five years). From an analytic view, how could we determine if our turnover might present a future lingering problem?
—Starting to Worry, HR manager, software/services, Minnesota
We have a manager who feels that “motivation” should be in the form of criticism – to encourage the employee to “work harder.” If indeed this is his style, what is the best approach to giving constructive criticism to employees as a motivator?
—Providing Constructive Feedback