Leaders must explicitly communicate that uncivil, abusive behavior is thwarting their institutional objectives.
We have a problem that needs resolution right away. One of our supervisors avoids dealing with a problem employee, who tends to bully others into accepting his ideas and resists collaborating with his co-workers. Each time a complaint is brought forward, this supervisor buries his head in the sand. What kind of training or intervention should we provide? How do we raise this delicate issue?
— Intimidated by the Problem, human resources specialist, nonprofit, Washington, D.C.
The quickest way to ensure that generalized workplace bullying becomes illegal is for employers to continue to ignore it.