To instill ethical behavior, organizations must provide incentives and encourage everyone to not only act properly but also to report violations.Read More
My guess is that GM’s silent communication system started with senior leaders becoming so pervasive that people understood these gestures as clearly as if they had heard them out loud.
GM President Mary Barra expressed regret over the Cobalt’s safety issues; she stated that GM is now moving from a culture of cost containment to a culture of safety.
Barra is viewed as a leader in the company’s turnaround since emerging from a Chapter 11 bankruptcy in 2010. She replaces CEO Dan Akerson who will retire in January 2014.Read More