I still don't under understand what is meant by employee engagement. Help me grasp the idea and why it is getting so much attention. Sounds to me like just a fancy term for employee morale.
—Puzzled managing partner, telecommunications, Fort Worth, Texas
Companies talk a good game about employee loyalty, but according to a recent survey, many organizations really aren’t paying much attention to it.
How could we get managers to influence employees?
— Not Influential Enough, director of human resources, manufacturing, Kerala, India