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‘Hardcore Pawn’s’ Les Gold: The Motor City’s Wheeler-Dealer Dishes on Management, Part Two

June 30, 2014
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Les Gold is the patriarch of a family-owned pawnshop, American Jewelry and Loan in the Motor City. He recently talked to “Whatever Works” about raising the minimum wage, reality TV, knee-jerk reactions, the Affordable Care Act and more.
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People Moves, November 2013

November 8, 2013
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Kimberly Abel to Maritz Motivation; Ami Patel to Jones Land LaSalle; Burton Reiter to Ogletree Deakins
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Team Coaching for Highly Motivated Employees

October 15, 2013
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Our employees often work in teams, executing projects or drumming up innovation. How valuable is it for us to implement coaching for these folks who are already highly motivated? We were considering some type of "team coaching," although we don't really know if such an animal exists.

—Pleased with Our Employees, but not Complacent, engineering/architectural, Washington, D.C.


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Alternate Complaint Avenues and Harassment Prevention

September 26, 2013
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A effective anti-harassment policy provides multiple avenues for an employee to complain. Otherwise, an employee will feel powerless if the person to whom a policy directs her to complain also happens to be the alleged harasser.
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Introducing the New Workforce

September 15, 2013
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The September issue of Workforce is new in more ways than one.
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2013 Game Changer: Tomas Chamorro-Premuzic

August 11, 2013
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Vice president of research and innovation, Hogan Assessment Systems, Tulsa, Oklahoma
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2013 Game Changer: Chenae Graham

August 11, 2013
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Director of talent management, JPS Health Network, Fort Worth, Texas
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2013 Game Changer: Katie Nedl

August 11, 2013
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Global head of benefits, BlackRock, New York
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Improving Customer Service

August 8, 2013
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How do we change the paradigm for customer service? Our goal is to instill in employees the core values of service quality, teamwork and accountability. I know there’s no easy path, but we need a few stepping stones to get started. Our aim is to develop competencies that describe these abstract behaviors and use them to measure performance.

—Stepping Stones Sought, software/services, Hyderabad, India


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