Les Gold is the patriarch of a family-owned pawnshop, American Jewelry and Loan in the Motor City. He recently talked to “Whatever Works” about raising the minimum wage, reality TV, knee-jerk reactions, the Affordable Care Act and more.Read More
Kimberly Abel to Maritz Motivation; Ami Patel to Jones Land LaSalle; Burton Reiter to Ogletree DeakinsRead More
Our employees often work in teams, executing projects or drumming up innovation. How valuable is it for us to implement coaching for these folks who are already highly motivated? We were considering some type of "team coaching," although we don't really know if such an animal exists.
—Pleased with Our Employees, but not Complacent, engineering/architectural, Washington, D.C.
A effective anti-harassment policy provides multiple avenues for an employee to complain. Otherwise, an employee will feel powerless if the person to whom a policy directs her to complain also happens to be the alleged harasser.Read More
The September issue of Workforce is new in more ways than one.Read More
Vice president of research and innovation, Hogan Assessment Systems, Tulsa, OklahomaRead More
Director of talent management, JPS Health Network, Fort Worth, TexasRead More
Global head of benefits, BlackRock, New YorkRead More
How do we change the paradigm for customer service? Our goal is to instill in employees the core values of service quality, teamwork and accountability. I know there’s no easy path, but we need a few stepping stones to get started. Our aim is to develop competencies that describe these abstract behaviors and use them to measure performance.
—Stepping Stones Sought, software/services, Hyderabad, India