The white people with the most interesting things to say in any situation involving race are the ones who shut up.
Bad communications can lead to harm, particularly at work where relationships are tied to our careers, opportunities, advancement, mentorship and the glue of true collegiality — trust.
Our company is coping with average turnover of 40 percent. Could HR make a development plan that effectively reverses this trend?
— Failure to Communicate, telecommunications, Santiago, Chile
My guess is that GM’s silent communication system started with senior leaders becoming so pervasive that people understood these gestures as clearly as if they had heard them out loud.
Our employees often work in teams, executing projects or drumming up innovation. How valuable is it for us to implement coaching for these folks who are already highly motivated? We were considering some type of "team coaching," although we don't really know if such an animal exists.
—Pleased with Our Employees, but not Complacent, engineering/architectural, Washington, D.C.