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Meet the Game Changers 2013

Workforce’s staff selected the 25 winners of the third-annual competition based on professional accomplishments and other achievements. And they are a diverse group representing some of the best HR practitioners and strategists under 40 years old.

Improving Customer Service

How do we change the paradigm for customer service? Our goal is to instill in employees the core values of service quality, teamwork and accountability. I know there’s no easy path, but we need a few stepping stones to get started. Our aim is to develop competencies that describe these abstract behaviors and use them to measure performance. —Stepping Stones Sought, software/services, Hyderabad, India

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