Job Candidate Satisfaction Surveys

How did we do...
...With the pre-interview arrangements

Interviews were scheduled and confirmed in a timely manner

An interview schedule was provided to me in advance

Interviews with multiple Company X groups were well-coordinated

Travel arrangements were satisfactory

If you have any comments or suggestions about the pre-interview scheduling process, please use this space:

These surveys can help you understand how you are being perceived, what the process felt like to candidates and how candidates were treated. You’ll find separate forms for candidates who rejected jobs, for candidates who accepted jobs and for candidates who weren’t offered jobs.

hese surveys may be used by human resources and recruiting teams to assess candidate satisfaction and candidate experience going through the recruiting and interviewing process with an organization.

There are three separate surveys.

First, a survey to send to candidates who where interviewed, but not selected for jobs at your company.

Next, a survey to send to candidates who were interviewed, offered a position and are now employed at your company.

Third, a survey to send to candidates who were interviewed and offered a position, but declined the offer to work for your company.

These surveys can help you understand how you are being perceived, what the process felt like to candidates and how candidates were treated. You may want to send such surveys using e-mail and online survey technology as well as include an incentive to get a higher response rate from candidates.

CANDIDATE SURVEY (No Offer)

YOUR FEEDBACK IS IMPORTANT TO US!

We are committed to ensuring that all candidates have a positive interviewing experience at Company X. In an effort to continually improve our recruitment programs and procedures, we solicit your feedback on Company X’s interview process by providing this on-line form. We encourage you to be open with your comments and suggestions and, in turn, we will respect your confidentiality. Your feedback will be reviewed by Company X’s Employment Managers to identify and implement ways to improve the interview process.

Please note: Respondents are automatically enrolled in a quarterly drawing. Indicate your preference for one of the following gifts if your name is selected:

DVD player
TiVo
Palm Pilot

To properly tabulate results, we need to categorize your responses. Please enter a few general facts about your interviews

The position you interviewed for: _____________________________________________________

Name of the hiring manager: _____________________________________________________

What prompted your application to Company X? (select all that apply)

Job Fair	Company X Employee	Currently do business with Company X
Trade Show	Company X Vendor	Currently use Company X products
Company X Web site advertisement	Contacted directly by Company X	Open House
Campus recruitment	Worked at Company X previously	Company X in the News
Agency	TV/Radio/Print Ads	Community event
Other

Total number of interviewers that you met with:	1-4	5-7	7-10	>10
How many times did you come to Company X to interview	1	2	3	4	>5

Please indicate your level of agreement with the following statements. (Use a scale of 1 to 5 where 1 means ‘I strongly disagree’ and 5 means ‘I strongly agree’).

How did we do... ...With the On-Site Interviews
Interviews were conducted on time	1	2	3	4	5	NA
The interview logistics were satisfactory	1	2	3	4	5	NA
The interview team treated me with professionalism and respect	1	2	3	4	5	NA
The position was clearly explained to me	1	2	3	4	5	NA
I was given a fair opportunity to present my qualifications	1	2	3	4	5	NA
I was given timely feedback on the results of the interview	1	2	3	4	5	NA
If you have any comments or suggestions about the pre-interview scheduling process, please use this space:

Before you submit your responses, please confirm that you applied the rating scale properly:

On the 1 – 5 rating scale, I used 5 to indicate my strongest AGREEMENT.

Yes

No

If you wish to be entered in the drawing for a prize, please enter a phone number where we may contact you:

Your name: ____________________________________________

Phone: ______________________________

Email: ___________________________________________

CANDIDATE SURVEY (Accept)

CONGRATULATIONS! YOU’VE MADE A GREAT CAREER DECISION TO JOIN COMPANY X!

Please note: Respondents are automatically enrolled in a quarterly drawing. Indicate your preference for one of the following gifts if your name is selected:

DVD player
TiVo
Palm Pilot

To properly tabulate results, we need to categorize your responses. Please enter a few general facts about your interviews

The position you interviewed for: _____________________________________________________

Name of the hiring manager: _____________________________________________________

What prompted your application to Company X? (select all that apply)

Job Fair	Company X Employee	Currently do business with Company X
Trade Show	Company X Vendor	Currently use Company X products
Company X Web site advertisement	Contacted directly by Company X	Open House
Campus recruitment	Worked at Company X previously	Company X in the News
Agency	TV/Radio/Print Ads	Community event
Other

Which of these resources were helpful to you during the hiring process?
(select all that apply)

Company X’s job page	Company X annual report	Company X lobby displays
Friends at Company X	Company X CD ROM	Campus info session
Company X employees

Total number of interviewers that you met with:	1-4	5-7	7-10	>10
How many times did you come to Company X to interview	1	2	3	4	>4

Please indicate your level of agreement with the following statements. (Use a scale of 1 to 5 where 1 means ‘I strongly disagree’ and 5 means ‘I strongly agree’).

How did we do... ...With the On-Site Interviews
Interviews were conducted on time	1	2	3	4	5	NA
The interview logistics were satisfactory	1	2	3	4	5	NA
The interview team treated me with professionalism and respect	1	2	3	4	5	NA
The position was clearly explained to me	1	2	3	4	5	NA
I was given a fair opportunity to present my qualifications	1	2	3	4	5	NA
I was given timely feedback on the results of the interview	1	2	3	4	5	NA
If you have any comments or suggestions about the pre-interview scheduling process, please use this space:

How did we do... ...With offer process?
Timeframe between your final interview and your offer:	<1 week		1-2 weeks		>2 weeks
Who presented offer to you?:	Hiring manager			Recruiter
I was kept appraised of the status of my candidacy throughout the offer process	1	2	3	4	5	NA
The various components of my offer package were explained to me	1	2	3	4	5	NA
The background check process was satisfactory	1	2	3	4	5	NA
The time frame for the offer was satisfactory	1	2	3	4	5	NA
I was provided with a good overview of Company X's relocation package	1	2	3	4	5	NA
If you have any comments or suggestions about the pre-interview scheduling process, please use this space:

We'd also like to know a little bit more about your decision to join company X...

What were your primary reasons for choosing Company X as your next employer? (select all that apply)
Company growth	Location	Interesting work
Advancement potential	Technology	Stock apprecriation
Compensation	Employee benefits	Flexible hours/Telecommuting
Company culture	Hiring Manager	Friends/Family at Company X
Other

Did you turn down competing offers from other companies to join Company X?

If you answered yes, where were your other offers?

Before you submit your responses, please confirm that you applied the rating scale properly:

On the 1 – 5 rating scale, I used 5 to indicate my strongest AGREEMENT.

Yes

No

If you wish to be entered in the drawing for a prize, please enter a phone number where we may contact you:

Your name: ____________________________________________

Phone: ______________________________

Email: ___________________________________________

CANDIDATE SURVEY (Decline)

Recently you were offered a position with Company X which you declined. Naturally, we were disappointed that you chose not to join us, but we respect your decision and hope you will consider Company X again should your situation change. You can help us improve our recruiting process if you’d answer this brief survey about your experience at Company X. We encourage you to be open with your comments and suggestions and, in turn, we will respect your confidentiality. Your feedback will be reviewed by Company X’s Employment Managers to identify and implement ways to improve the recruitment process.

Please note: Respondents are automatically enrolled in a quarterly drawing. Indicate your preference for one of the following gifts if your name is selected:

DVD player
TiVo
Palm Pilot

To properly tabulate results, we need to categorize your responses. Please enter a few general facts about your interviews

The position you interviewed for: _____________________________________________________

Name of the hiring manager: _____________________________________________________

What prompted your application to Company X? (select all that apply)

Job Fair	Company X Employee	Currently do business with Company X
Trade Show	Company X Vendor	Currently use Company X products
Company X Web site advertisement	Contacted directly by Company X	Open House
Campus recruitment	Worked at Company X previously	Company X in the News
Agency	TV/Radio/Print Ads	Community event
Other

What were your primary reasons for choosing Company X as your next employer? (select all that apply)
Company growth	Location	Interesting work
Advancement potential	Technology	Stock apprecriation
Compensation	Employee benefits	Flexible hours/Telecommuting
Company culture	Hiring Manager	Friends/Family at Company X
Other

Total number of interviewers that you met with:	1-4	5-7	7-10	>10
How many times did you come to Company X to interview	1	2	3	4	>4

Please indicate your level of agreement with the following statements. (Use a scale of 1 to 5 where 1 means ‘I strongly disagree’ and 5 means ‘I strongly agree’).

How did we do... ...With the On-Site Interviews
Interviews were conducted on time	1	2	3	4	5	NA
The interview logistics were satisfactory	1	2	3	4	5	NA
The interview team treated me with professionalism and respect	1	2	3	4	5	NA
The position was clearly explained to me	1	2	3	4	5	NA
I was given a fair opportunity to present my qualifications	1	2	3	4	5	NA
I was given timely feedback on the results of the interview	1	2	3	4	5	NA
If you have any comments or suggestions about the pre-interview scheduling process, please use this space:

How did we do... ...With offer process?
Timeframe between your final interview and your offer:	<1 week		1-2 weeks		>2 weeks
Who presented offer to you?:	Hiring manager			Recruiter
I was kept appraised of the status of my candidacy throughout the offer process	1	2	3	4	5	NA
The various components of my offer package were explained to me	1	2	3	4	5	NA
The background check process was satisfactory	1	2	3	4	5	NA
The time frame for the offer was satisfactory	1	2	3	4	5	NA
I was provided with a good overview of Company X's relocation package	1	2	3	4	5	NA
If you have any comments or suggestions about the pre-interview scheduling process, please use this space:

WE’D ALSO LIKE TO KNOW A LITTLE BIT MORE ABOUT YOUR CAREER DECISION…

What were your primary reasons for declining Company X’s offer? (select all that apply)
Compensation too low	Not enough stock options	Not the right benefit offerings
Company culture didn’t fit my style	Didn’t like the hiring manager	Didn’t like the interview team
Job responsibilities not challenging	Commute too long	Telecommuting not available
Limited advancement potential	Job title	Do not want to relocate
Relocation package insufficient	Too much job travel	Better offer elsewhere
Other

Did you accept a counteroffer from your current employer?	Yes	No
If you answered YES, what did your current employer do or say that was ultimately persuasive?

Did you accept another company's offer?	Yes	No
If you answered yes, why did you accept the other company's offer? (select all that apply)
Compensation	Benefits	Stock options
Company culture	Commute	Hours/Telecommuting
Start-up opportunity	Work with friends	Work with prior manager
Job responsibilities	Advancement potential	Location
Job title	Travel opportunities	Skills fit
Other

Would you consider a future opportunity with Company X?

Yes

Do you have any other thoughts or advice that you think we might not always hear from candidates who decline our offers of employment?

Before you submit your responses, please confirm that you applied the rating scale properly:

On the 1 – 5 rating scale, I used 5 to indicate my strongest AGREEMENT.

Yes

No

If you wish to be entered in the drawing for a prize, please enter a phone number where we may contact you:

Your name: ____________________________________________

Phone: ______________________________

Email: ___________________________________________

SOURCE: Jeremy Eskenazi, Riviera Advisors, Inc., www.rivieraadvisors.com

Workforce Management Online, November 2003 -- Register Now!

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