Hewitt/Exult might have to start watching its back. Towers Perrin and EDS
have joined forces to create a new human resources outsourcing company, and
observers say it could be a formidable competitor to Hewitt, the current top dog
in the business. EDS, with more than more than $20 billion in annual revenue, has deep roots
in technology outsourcing. Towers Perrin, meanwhile, is a brand name in benefits
administration. EDS will own 85 percent of the company, and Towers Perrin will
hold the remaining 15 percent. EDS will pay an estimated $420 million to Towers
Perrin as part of the agreement, which if approved by Towers Perrin shareholders
would close by the end of the first quarter.
The new company, not yet named, will be an appealing option to some senior
executives, says Stan Leteak, a director at Equaterra, which advises companies
on in-sourcing/outsourcing decisions. "It’s certainly a step in the right
direction," he says. "EDS is not known for human resources outsourcing--EDS gets
human resources knowledge and a human resources brand."
Towers Perrin, Leteak says, needs EDS’ infrastructure. "This would be a good
fit." Also, he says, some customers who outsource their IT work to EDS might be
able to negotiate a bundled price.
Still, Leteak says, there are always question marks when two companies marry.
"I think it makes them more appealing on paper. But obviously they have to
execute. They have to go make it work," he says.
Steve Bohannon, currently with EDS as its vice president of HR services, will
be CEO of the new company. He says the firm will be stronger globally,
particularly in Europe, than its competitors. He also says that Towers Perrin
"has better depth and quality" than other vendors.
Towers Perrin managing director Don Lowman expects the company to be one of
the top three or four largest human resources outsourcers, with $600 million in
revenues from its inception. He says that senior executives in workforce
management who want to outsource will benefit because "they can go to one
provider now" for all services. As for competitor Hewitt, Lowman says it
"doesn’t have the same technology capability. EDS is a world-class technology
provider."
That’s news to Lisa Rowan, an analyst with IDC. "That’s their take, and
they’re welcome to it," she says, "but Hewitt’s been managing benefits
administration for eons." Bryan Doyle, who heads up Hewitt’s outsourcing
business, also begs to differ, saying that Hewitt has "more HR technology than
anybody else."
Rowan adds that EDS has scaled back its workforce and doesn’t have the
legions of people it had two to three years ago. Last fall, EDS announced that
it was reducing its workforce by the thousands, partly through early
retirements. It has opened up a 12-person in-house workforce management office
to get a better
handle on whether the employees it is keeping on board have the skills they
need to carry out EDS’ business plan.
Still, Rowan is very positive about the EDS venture, saying that it’s another
option for workforce management executives and a great sign that big money is
flowing into the human resources field. "Bottom line, I think this is a good
thing," she says.
—Staff report