Forced-ranking systems, where a predetermined percentage of low-performing
employees is fired every year, can improve a company’s workforce, according to a
new study.
The results were published in the latest issue of Personnel Psychology,
from Blackwell Publishing.
Steve Scullen, an associate professor in the department of management at
Drake University, was one of the authors, along with two North Carolina State
professors. Scullen says they used a computer simulation to have fictional
companies hire, appraise
and fire people, and then rehire replacements over the course of a simulated
30-year period. The researchers also took into account voluntary turnover.
The complex question on the table, Scullen says, was, "Are we really able to
find people who are poor enough, that we can find people who are good enough
that hiring them will give us a net gain." The answer, the researchers found,
was that "in all our scenarios, workforce performance potential at the end of
the simulation was higher than it was at the beginning."
Forced ranking, the study finds, is more successful in the first several
years of implementation. Its degree of success depends on a number of factors,
including the level of voluntary turnover (if more high performers quit, success
decreases). Researchers believe that one reason the system loses its
potency over time is that some of the poorer performers have already been weeded
out.
Effect on morale
One thing the study did not cover is the effect of a forced-ranking system on
employee morale or on a company’s reputation, positively or negatively.
"We recognized that’s a critical, important variable, but we weren’t really
able to put our finger on it and say, ‘This is how morale would be affected,’ "
Scullen says. "Some people would be drawn to something like this and others find
it repulsive."