Dear Picky:
We applaud the fact that you are a highly selective employer. This makes an
invaluable statement to your current employees and other stakeholders. And it
will give you an opportunity to build bench strength so you never face the
dreaded problem of having a job go unfilled for a long time.
Begin with one of the telephone-based screening systems where applicants call
a toll-free line and answer questions by pushing the keypad buttons. Candidates
who pass that screening can be invited in for an initial interview. Before they
see an interviewer, ask them to write a short essay on why they should be
selected to work for you. No one ought to be permitted to write the essay
off-site. It must be written at corporate offices.
Now schedule the employee for an initial interview with an employment
counselor. This interview should be used to explain the business’ high level of
selectivity and ask applicants to expand on what they wrote in their essays.
Look for people with a good attitude as well as good communication skills in
terms of the way they speak about the essay’s topic. Measure the quality of the
essay itself. If the interviewer feels the candidate is viable, the applicant
should be asked to sign forms permitting
background checks,
reference checks,
psychological and skills assessment, behavioral and integrity testing,
drug
testing and a health records check.
Tests should be administered in order of the cost of each assessment. That
way, if something of concern shows up early in the lower-priced processes,
progress can be halted before too great a cost is incurred.
Conduct the second interview as a group interview. Observers should monitor
the behavior of the applicants, including watching how they behave toward one
another. Each group of applicants should be given a problem to solve. Observers
should note leadership, opting out and other behaviors.
The third interview with an employment counselor, directly after the group
experience, should explore knowledge and experience prior to the candidate
meeting departmental supervisors. These management representatives should use
behavioral interviewing skills, asking questions that give candidates
opportunities to explain their actions--or not. The third interview, which could
be held on the same day, enables trained peer employees to interview applicants
individually without management being present. These potential co-workers should
ask technical questions to test the applicant’s knowledge of the work.
Meetings with senior management could come next, along with spouses meeting
spouses of employees in similar jobs. Employment counselors and managers should
take advantage of the informal setting to uncover how the spouse feels about the
candidate working for the company. A little conversation will reveal what
expectations the spouse has of the employer and the candidate. If those
expectations are not consistent with company performance, you may not have a
good fit.
While there are more things that can be done, this process will send a very
strong message that applicants have to be good to work for your company. The
next step is a broad and deep on-boarding process to get the new employee fully
engaged in the company’s community and work.
SOURCE: Roger E. Herman, Herman Group, Greensboro, N.C., author "Keeping Good
People," March 1, 2005.
The information contained in this article is intended to provide useful
information on the topic covered, but should not be construed as legal advice or
a legal opinion. Also remember that state laws may differ from the federal law.
Dear Workforce: