Fortune 500 companies that move a number of their HR processes offshore
can save $15.6 million annually, according to a recent report by Atlanta-based
consulting firm the Hackett Group.
"116 Million Reasons Why the World Is Flat," a report based on Hackett’s
analysis of HR and other processes at a number of Fortune 500 companies,
also finds that a Fortune 500 company can cut its HR staff by 44 percent
through offshoring various HR processes.
These findings should serve as a wake-up call to HR executives, says Michel
Janssen, managing director at Hackett. HR executives need to get in front of the
trend before their CFOs start the process ahead of them, he says.
Those HR processes that offer the largest return-on-investment opportunities
for employers include typical high-volume activities like data management,
reporting and compliance, total rewards administration and payroll
administration.
"This is where there are opportunities for labor arbitrage because these
processes are people-intensive," says Rick Bertheaud, a client executive at
EquaTerra, a Houston-based sourcing advisor.
Despite the opportunity for cost savings, organizations have been slower to
migrate HR processes offshore than they have been with outsourcing other
activities like information technology and procurement, Janssen says.
"We do expect a large number of HR functions to move offshore, but it’s just
going to be slower than other functions because of the additional complexities,"
Janssen says. HR tends to be more involved with employees than IT or
procurement, so offshoring these activities can be more complex.
Hackett anticipates that more companies will start moving their HR processes
offshore along with other activities, like IT or finance and accounting, says
Steve Joyce, HR practice leader at Hackett.
"HR by itself can’t justify moving offshore, so I think you will see it
trailing and being combined with other areas," he says. "This is an opportunity
and you have to invest in it."
Executives need to evaluate their organizations and see how they can
rationalize processes before deciding whether to offshore them. And while
companies shouldn’t just jump into offshoring, they do need to start doing such
analysis sooner or later, Janssen says.
"Chief financial officers are adopting offshoring as a corporate-wide
initiative," Janssen says. "They may be starting out with other areas, but HR
executives should use this time to prepare for it."
—Jessica Marquez