U.S. employees
do not realize that their personal computer activities at work may wind up as
business records—records that could be revealed in a lawsuit.
The report, from employee training firm WeComply, found that
39 percent of U.S. workers incorrectly believe a
message sent from their personal e-mail account on a work computer remains a
personal record. And two-thirds of all workers did not understand that personal
instant messages to friends could become business records.
The findings take on particular significance given new rules
for disclosing electronically stored information during lawsuits. The report
said those changes to the Federal Rules of Civil Procedure, which took effect
December 1, make it more likely that inappropriate e-mails, Web searches, IMs
and other electronically stored data will surface in pretrial discovery.
WeComply president David Simon says the stakes are high for
employees to know how to keep their electronic noses clean at work.
“Anything you do today on your computer may see the light of
day,” he says. “If you’re not careful, it could expose you or your company to
legal liability.”
Many companies today are peeking in on their employees at the
computer. A study
last year on electronic monitoring and surveillance by the American
Management Association and the ePolicy Institute found that about 75 percent of
U.S. companies monitor workers' Web
site connections. Fifty-five percent of companies retain and review e-mail
messages, and 36 percent track content, keystrokes and time spent at the
keyboard.
About a quarter of employers have fired workers for misusing
the Internet, according to the AMA report.
A desire to cut down on workplace slacking and comply with
government rules may be prompting companies to monitor computer use. But
employers who do so should be careful, says Brian Hengesbaugh, an attorney with
law firm Baker & McKenzie.
Depending on the promises the company has made, employees may
reasonably expect to have a degree of privacy at work, he says. As a result,
Hengesbaugh says, employers that plan to monitor electronic activities should
notify workers that their computer use on the job is not private.
In addition, he says global companies that have a policy
respecting privacy rights in Europe could
inadvertently post that statement to a company Web site. American employees
might then expect similar rights.
“They may reasonably interpret that those rules apply to
them,” he says.
The WeComply report involved a survey of 1,000
U.S. workers. Younger workers tend to
be less aware of computer-use realities than older ones are, according to the
report. More than half of those under 55 did not understand that sending an
e-mail to a friend created a business record, compared with 39 percent of those
over 55, the report says.
—Ed Frauenheim