A union local in New York has posted on YouTube a videotape
showing
largely intact, confidential customer records that the unions says were
discovered in trash bags outside of five JPMorgan Chase branches around
the
city.
The video was made by Service Employees International Union
Local
32BJ. The local is waging a campaign to organize security workers at Chase
buildings.
A union spokeswoman says it posted the video to bring
attention to
the problem of identity theft. The video shows SEIU researcher
Jeremy
Tai inspecting trash bags outside of the Chase branches.
“If the union was aware of confidential information out
there, the
best way would be to tell us directly, if that was their goal,” said
JPMorgan Chase spokesman Tom Kelly. He declined to comment about the
local’s
effort to unionize the security workers.
The union said it discovered financial summary reports from
two different loan applications with customer names, company names, phone
numbers, birth dates and Social Security numbers outside the branch at
East 69th
Street and Lexington Avenue.
At the Flushing
Avenue branch in Brooklyn, the union said it found a customer’s transaction
history—including name, checking account number and detailed account
activity—in
the trash, which also yielded an internal Chase document
with dozens of account
names, types and numbers.
Outside a Chinatown branch in Manhattan, the union said it discovered a data
sheet for a loan application, along with an application for an annuity
with the
applicant’s name, Social Security number, birth date and other
data.
Similar forms were also found at branches in Ridgewood,
Queens and
Fort Greene, Brooklyn, the
union said.
“We’re investigating,” says Kelly, explaining that each
branch has a
secure locked bin that holds documents until they are destroyed.
The
bin is inside the branch.
“We have procedures and we are going back to reaffirm our
procedures
with each branch,” he said.
Filed by Tom Fredrickson of Crain’s New York Business, a sister
publication of Workforce Management.
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