One day it was a political bombshell; the next day, it was a bomb.
The fallout over H-1B visas and a terrorist bombing and subsequent riot here in
Hyderabad, India, were unrelated, but they illustrate the disruptive potential
such incidents can impose on this booming city of 8 million people that leans so
heavily on companies outsourcing their work.
A May 17 report in the local press that two U.S. senators posted
letters on their Web sites questioning nine India-based IT outsourcing firms
about their heavy and possibly illegal use of H-1B visas riled numerous Indian
executives. The letters suggest that India-based companies are skirting U.S.
immigration laws while facilitating the outsourcing of American jobs to other
countries.
The following day, 11 people were killed when a bomb exploded at a
Hyderabad mosque, igniting massive protests during which police shot and killed
four people.
Yet, Indian executives were confident that neither the rioting at
home nor the political posturing in the United States would throttle Hyderabad’s
vibrant 24/7 economy.
The latest uproar over H-1B visas was merely political, executives
say, a sentiment underscored by the fact that a week later, officials at one of
the Indian companies had not received the letter from Sens. Dick Durbin,
D-Illinois, and Chuck Grassley, R-Iowa, a company executive said.
It’s hypocritical of U.S. politicians to argue for open global
markets yet take a protectionist stance against outsourcing, says Prabir Jha,
global chief of human resources for Dr. Reddy’s Laboratories, an Indian
pharmaceutical company.
"It’s a two-way street," he says. "And that makes it very
exciting."
Hari Thalapalli, [click to listen to a podcast] head of HR for Satyam, one of India’s largest IT
services companies and a target of the senators, says H-1B visas are critical to
Indian firms providing IT consulting services to U.S.-based multinationals.
"H-1Bs are an integral part of the business we are in," he says.
"A fair amount of the work we execute requires people to travel to understand
customer requirements."
Thalapalli believes the accusations aren’t prompted by anything in
particular.
"There is nothing new that has happened in the U.S. for them to be
looking at this issue," he says.
Likewise, executives say, the reaction to the bombing was more
subdued than similar disturbances in years past.
"Ten years ago, it would have been a bloodbath," says Venkat
Ramana Rao, a retired captain in the Indian army who is an executive recruiter
for Bridgehead Consulting in Hyderabad.
The bombing was a test for companies, especially those with
round-the-clock operations. The primary concern was transporting employees to
and from work.
Because many roads into the city were closed, UBS employees
working in a newly constructed granite and glass office complex in Electronic
City, a sprawling business park 20 miles outside Hyderabad, were put up in
hotels for the evening.
An executive at the Indian office of the Switzerland-based
financial services firm, which has 900 employees in Hyderabad providing
back-office support, convened his crisis management team, spoke with UBS
executives and kept in contact with vendors to assure them the bombing did not
affect operations.
"Just going by the book," says the executive, who requested
anonymity.
—Jeremy Smerd, from Hyderabad, India
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