Monster’s recent beast of a data breach is raising more questions about the
security of Internet job searching. The incident, in which the contact
information of more than 1 million job seekers was swiped and may have been used
to blackmail individuals, also is a reminder that employment-related data can be
vulnerable to identity thieves.
Jim Hammock, co-founder of recruiting site Itzbig.com, says the data breach
amounts to an indictment of the traditional Internet job board model, where
candidates post resumes with personal information to sites like Monster. Hammock
says his site allows job seekers to remain anonymous, with resumes passed
directly from job seekers to employers if a match seems promising.
Employers who use Monster’s database to search for candidates and then store
the results, including candidate personal data intended only for the employer,
are partially to blame for the identify theft, Hammock says.
“They put the candidates at risk to hackers,” he says.
Monster Worldwide, the parent company of Monster, did not respond to a
request for comment.
A week ago, computer security firm Symantec announced that a piece of
malicious software known as a “Trojan” was trying to access Monster.com and
uploading data to a remote computer. Symantec said the Trojan appeared to be
using the credentials, likely stolen, of a number of recruiters to log in to the
Web site and search for resumes. The malicious software analyzed profiles of
candidates that match a recruiter’s saved searches, according to Symantec.
Personal details of those candidates, such as name, e-mail address, home
address and phone numbers are then uploaded to the remote computer under the
control of the attackers, Symantec said.
In addition, Symantec described another piece of malicious software
reportedly used in "phishing" e-mails—which are phony messages that attempt to
trick recipients. Symantec said the phony messages requested that the recipient
download a “Monster Job Seeker Tool,” which in fact was a copy of malicious
software called “Trojan.Gpcoder.E.”
“This Trojan will encrypt files in the affected computer and leaves a text
file requesting money to be paid to the attackers in order to decrypt the
files,” Symantec wrote. The code for Gpcoder is “rather similar” to that of the
Trojan code designed to siphon data from Monster’s system, “which may indicate
the same hacker group is behind both Trojans,” Symantec wrote.
In statements this week, Monster said the contact information of
approximately 1.3 million job seekers was contained on the rogue computer
server, that the information on the computer was limited to names, addresses,
phone numbers and e-mail addresses, and that Monster had shut down the computer.
“The purpose of gathering this information appears to be sending e-mail
disguised as Monster in order to gain recipients' trust, and then attempting to
convince users to engage in financial transactions, or lure them into
downloading malicious software,” Monster said in a security notice on its Web
site.
“The company is committed to utilizing all of its available resources to
remedy the situation and to protect the data provided to us by job seekers,”
Monster Worldwide said in a statement. “The company values these relationships
and the trust that employers and job seekers place in Monster.”
But employers and job seekers have had reason to question the safety of
online job-searching. Concerns have included work-at-home scams and phishing
e-mails seeking personal identification and account information.
Much of the public attention to identity theft has focused on problems at
financial institutions. But employment information has been a nagging worry as
well, with significant data breaches in recent years at organizations including
the U.S. Department of Veterans Affairs.
—Ed Frauenheim