Not all talent management software suites are created equal. That’s the
upshot of recent analyst reports about talent management applications sold in
bundles.
There’s been growing interest in adopting a set of connected talent
management applications, which refer to tools for key tasks such as recruiting,
employee performance management, compensation management and employee
development.
But companies should shop carefully as they pursue what often are called
“integrated talent management suites,” analysts warn. The more than 20 vendors
pitching such products have strengths and weaknesses, according to analysts from
AMR Research, Forrester Research, Gartner and Bersin & Associates.
During a presentation October 10 at the annual HR Technology Conference &
Exposition in Chicago, Bersin analyst Leighanne Levensaler says truly integrated
talent management applications meet eight criteria, including a consolidated or
shared database, shared employee profile information and shared “competencies,”
which are descriptions of skills.
“The level of integration is strong in some applications and coming along in
others,” she says.
The buzz around talent management suites stems from the way a combination of
closely linked tools allows for streamlined operations and can help companies
get a bead on useful information, such as which hiring sources lead to the
best-performing employees.
Talent management applications are among the fastest-growing products within
the HR software arena, which is itself the fastest-growing category of business
software. Thanks to factors including fear of talent shortages, revenue from
“human capital management” applications is slated to rise 11 percent annually
between 2006 and 2011, according to AMR Research.
The surge in talent management suites can be seen at Authoria, which sells HR
software including recruiting and performance management applications. During
the past few quarters, 40 percent to 50 percent of Authoria’s new customer wins
have involved three or more software products, compared with 25 percent during
the first half of 2006.
This summer, Forrester cited Authoria along with Softscape and SuccessFactors
as having “established early integrated performance and compensation
leadership.” In its report this year on software for performance management,
compensation and succession management, Gartner gave a “positive” rating to 14
vendors, including Authoria, Soft¬scape and SuccessFactors.
At the HR Technology Conference, Authoria beat SuccessFactors, Vurv and
HRsmart in a “shootout” focused on integrated performance management and
recruiting software. Attendees voted Authoria tops for the way its software
solved each of three related problems.
Despite all the attention on talent management suites, the field has room to
improve. Bersin found organizations with multiple applications from the same
vendor report that their talent management systems offer just slightly better
than “fair” assistance toward key talent goals such as retaining top performers
and ensuring quality of hire.
Alan Lambert, vice president of product marketing at HR application vendor
Saba, says that even while software systems allow for a unified approach to
talent management, companies often continue to operate in silos. They may keep
annual performance reviews entirely separate from employee development
decisions, he says.
“That remains the greatest challenge to integrated talent management,” he
says.
—Ed Frauenheim