ADP has entered the growing market for software to manage the compensation of
sales professionals, the company said Monday, November 5.
The payroll and HR outsourcing specialist said its national account services
unit is offering “sales incentive compensation management” software through a
partnership with application maker Centive.
Neil McEwen, a sourcing advisor with PA Consulting Group, says ADP’s move
follows the example of other outsourcers who have been adding software products
to spur growth. The Centive application also should help Roseland, New
Jersey-based ADP generate more revenue from customers who now use the company as
a payroll “bureau.” The check-cutting business “was low margin to start with,
and it’s even lower margin,” McEwen says. “As the market matures, you need to
segment.”
ADP said its incentive compensation management product is designed to help
organizations track, manage and report on sales compensation. In addition to
calculating commissions and bonuses, users of the software can access real-time
sales data, model compensation plans and forecast anticipated commission-based
pay, ADP said. The tool also can help clients with Sarbanes-Oxley Act compliance
when it comes to commission accounting, ADP said.
ADP will host Burlington, Massachusetts-based Centive’s Compel software and
deliver it to customers over the Web.
“Automated incentive compensation management is a natural extension of ADP’s
business. We are one of the first in the HR and payroll industry to offer this
solution as part of a full suite of flexible, easy-to-use on-demand offerings,”
Regina Lee, president of ADP National Account Services, said in a statement.
Research firm Gartner estimates that the market for sales incentive
compensation management software grew by at least 15 percent last year, to $250
million. The market for such applications “is attracting significant interest
from organizations of varying sizes and in different industries, and is expected
to grow at a similar rate in 2007,” Gartner wrote in a July report. “Sales ICM
applications should help organizations gain efficiencies, insights and
versatility in creating, deploying and administering compensation plans meant to
guide and motivate direct and indirect sales personnel.”
Centive was one of four vendors receiving a “promising” rating in the Gartner
study. Three vendors scored higher, with “positive” ratings. They were Callidus
Software, Synygy and Oracle, with its E-Business Suite.
Christa Degnan Manning, analyst with advisory firm AMR Research, says ADP
likely went with Centive because of Centive’s focus on the midsize market, which
also is ADP’s core customer set. The deal is great for Centive given the
strength of ADP’s sales force, Degnan Manning says.
But the partnership does not help ADP customers when it comes to pulling all
their workforce-related data together. Such integration can be key to insights
and better decisions about employees.
Degnan Manning says the Centive incentive management application potentially
adds another “silo” of information to ADP clients, who also may have distinct
applications for recruiting and tracking basic personnel information.
“I don’t know if it’s a big win for ADP customers,” she says.
Greg Secord, vice president of marketing and business development for ADP’s
national account services unit, says ADP is taking integration seriously in the
Centive deal. The first “integration point” involves a link between the Centive
application and ADP payroll software, Secord said. “It will expand over time,”
he says.
—Ed Frauenheim