The head of a major HR technology professional group expects sales of talent
management software to cool off this year—a forecast disputed by others in the
field.
Jacqueline Kuhn, chair of the International Association for Human Resource
Information Management, made the con- troversial prediction in late January as
part of a broader set of prophecies about HR technology in 2008. Kuhn, who also
is senior director for corporate and administrative systems at retailer
OfficeMax, added that HR software vendors will continue to consolidate and
corporate social networks will grow.
“This year will be one of financial challenges,” Kuhn said in a statement.
“Human resources organizations will need to build the financial business case
for purchasing applications, which has not been their strong suit in the
past.”
Talent management applications refer to software tools for key HR tasks such
as recruiting, performance management, compensation management and employee
development.
Rick Fletcher, president of consulting firm HRchitect and a longtime
association member, sees large organizations continuing to invest in a variety
of talent management products this year despite signs of a recession ahead. The
talent management software market will experience flat spending at worst and
possibly 20 percent growth, he predicts. “We don’t see it slowing,” he says.
Adam Miller, CEO of talent management vendor Cornerstone OnDemand, also took
issue with IHRIM’s forecast that sales of talent management systems will begin
to slow. “We’ve seen no evidence of that to date,” he says. “Nor do we see any
on the near-term horizon.”
Miller says that if there is a full-blown recession, a slowdown in talent
management software sales would be limited to applicant tracking systems and
“nice to have” applications such as onboarding, as well as to industries that
are particularly hard-hit economically.
Talent management applications are among the fastest-growing products in HR
software, which is itself the fastest-growing category of business software.
Thanks to factors including fear of talent shortages, revenue from human capital
management applications is slated to rise from $6.3 billion in 2006 to $10.6
billion in 2011, according to AMR Research.
In a statement, the association said that despite the promise of talent
management systems, corporate HR managers are realizing these products “require
a steep learning curve and much organizational effort.”
AMR Research analyst Christa Degnan Manning agrees that businesses often need
to improve their internal processes to maximize the value of applications such
as performance management and succession planning.
The pace of growth may slow this year for talent management applications,
Degnan Manning says. But, she adds, “We do not expect the market to
contract.”
A number of observers agree with Kuhn on the question of more consolidation
in the HR software business.
Miller also concurs that more social networking is ahead. To improve in areas
such as recruiting, companies have been turning to social networking tools akin
to MySpace. Cornerstone OnDemand plans to include social networking capability
in a product release due this spring.
—Ed Frauenheim