They will relearn how to pick up screws. They will study safety practices.
They will take classes on workplace diversity and ethics, study corporate
history, clean up the mess of urban vandals and probably even plant flowers.
But one thing Toyota’s 4,500 idle North American workers will not do is get
laid off.
As the U.S. auto industry sheds workers, and even Nissan offers buyouts,
Toyota is sticking by its proud—and expensive—tradition of no layoffs during
hard times.
“This was the first chance we’ve really had to live out our values,” says
Latondra Newton, general manager of Toyota’s Team Member Development Center in
Erlanger, Kentucky. “We’re not just keeping people on the payroll because we’re
nice. At the end of all this, our hope is that we’ll end up with a more skilled
North American workforce.”
On August 8, Toyota halted production of Tundra pickups and Sequoia SUVs at
plants in San Antonio and Princeton, Indiana, for three months, idling 4,500
workers.
It’s an expensive proposition. Toyota won’t estimate the financial hit. But
keeping 4,500 of its workers on the clock at full pay and benefits for 14 weeks,
even at a conservative estimate of $20 an hour, would represent at least $50
million. The shutdown also means a production loss of 30,000 to 40,000
big-ticket pickups and SUVs. At an estimated wholesale value of even $25,000 per
vehicle, that translates into as much as $1 billion in lost revenue.
Other complications are developing. Toyota’s assembly plants that still are
producing are leery of others getting an advantage in intra-company competition
for future work. So they are vying to take part in the retraining programs.
It was Newton who first received word of Toyota’s decision last month that
assembly lines in San Antonio and Princeton would stop making Tundras and
Sequoias. Her instructions were clear: All affected workers would remain on the
clock at full pay until assembly resumes in November.
No one had developed a contingency plan, so that left Newton and her Kentucky
staff with about two weeks of late-night meetings and weekend scrambling to
create a plan of action.
Their solution: Move the affected workforce through a nonstop schedule of
classes and training exercises aimed at improving their assembly skill
levels.
Among the classes they are rotating through: safety drills, productivity
improvement exercises, presentations on material handling and workplace hazards,
diversity and ethics classes, maintenance education and a stream of online tests
to measure and record their skill improvements.
But just as the plan got under way, things became more complicated.
In Toyota’s manufacturing system, its plants compete for each new vehicle
program based on their achievements. If one plant gets a leg up on worker skill
levels or safety achievements, it could sway a future decision on where a new
vehicle gets manufactured.
“Our other North American plants that were not affected didn’t want to get
left behind by the skill improvements, so they have asked if they could also
participate in the programs,” Newton says.
Rotating the unaffected workers through skill programs will create manpower
issues on Toyota’s busier assembly lines. That likely will mean that Toyota will
use San Antonio and Princeton workers to relieve employees on lines
elsewhere.
The automaker also is considering ways to shift Texas and Indiana workers
temporarily to Toyota plants in which assembly lines are moving at full speed,
such as the Camry assembly plant in Georgetown, Kentucky.
Despite Toyota’s contingencies, it is unclear that the large-scale retraining
will be enough to see the San Antonio and Indiana workers through until
production resumes.
The automaker says it has not decided what employees will do after completing
their classes, but they probably will work in community service programs around
San Antonio and southern Indiana.
That would put Toyota employees to work cleaning public parks and scrubbing
graffiti from buildings around San Antonio, a company spokesman says.
And if executives can resolve logistics and safety issues, they may authorize
a weeklong employee assignment to clean up the shoreline of a Texas lake.
Filed by Lindsay Chappell of Automotive News, a sister publication of
Workforce Management. To comment, e-mail editors@workforce.com.
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