Blue Cross & Blue Shield of Louisiana compromised the personal data
of about 1,700 brokers via an e-mail last week, exposing information such as
Social Security numbers, phone numbers and addresses, a Blue Cross spokesman
said.
The breach occurred Thursday, September 25, when a document containing the
data was accidentally attached to a general e-mail being sent to brokers
notifying them of a software upgrade. The brokers who received the e-mail were
the same people whose information was exposed. The spokesman said no customer
data was involved.
Blue Cross recalled the e-mail within moments of sending it, the spokesman
said, but the e-mail still made its way to the brokers. The insurer notified
them of the error, apologized and requested recipients delete the information
and confirm with Blue Cross they had done so.
The company is offering free credit monitoring to the affected brokers for 12
months and has taken steps with its technology systems to assure such an error
does not occur again, the spokesman said.
Filed by Kristin Gunderson Hunt of Business Insurance, a sister publication of Workforce Management. To comment, e-mail editors@workforce.com.
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