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Of Left Turns and Canceled Meetings
Trying to make sense of China’s street traffic,
I think I found a window into its business culture.
During my trip in January, I took plenty of cabs around Beijing and Shanghai.
Initially, traffic in China struck me as chaotic to the point of being
life-threatening. Left-hand turners peel out in front of oncoming traffic as
soon as the light turns green. Cars and bikes make right-hand turns into traffic
without waiting for a clear opening. Vehicles change lanes not only frequently,
but often without using turn signals.
Ultimately, I realized that a governing principle here was something akin to an
organic sense of flow. For example, left-hand turns actually work pretty
efficiently. As the turners cut across the street, oncoming cars inch forward
until they make it impossible for any more would-be left-hand turners to
proceed. And vehicles hardly ever get stuck in the middle of onrushing traffic.
That has something to do with another factor I came to understand: There is a
lot of communication among drivers and pedestrians, even if it isn’t the kind
I’m used to in the United States. Frequent, brief toots of the horn. Flashes of
the headlights. Simple eye contact.
A third principle behind what seemed to be traffic madness is a constant
openness to opportunities. Drivers keep trying out different lanes, or making up
new ones.
It eventually struck me that a Chinese driver coming to the United States would
find our road system confusing. Why so much dead time at traffic lights when no
one moves? Why stick with one lane so long and be so formal about switching when
you could be missing out on a better route?
My traffic lessons were repeated in my attempts to interview business leaders in
China. Would-be sources seemed unwilling to set appointments in advance of my
trip, and advised me instead to "call me when you get here."
Once meeting times were established, they often were changed. A Chinese
executive I was eager to meet changed our appointment twice before we finally
managed to sit down. Another executive’s assistant sent a message that indicated
the extent of the uncertainty that I was finding all around me. Even as she reconfirmed the appointment, she was telling me it might have to change: "We have
fixed the appointment with you at 2:00-3:00pm on Jan. 23rd. However, as per the
current schedule, we might need to change the time."
Why all the fluidity in business appointments? Janet Carmosky, CEO of consulting
firm China Prospects, prepared me for it by describing Chinese business culture
as one centered on a constant search for better options.
"The Chinese live to maximize opportunity," says Carmosky, who spent nearly 20
years working in China. "We in America place a very high value on committing and
seeing something through."
Carmosky’s observation, it seems to me, explains, in part, the ethical concerns
that arise in the country, such as graft and intellectual property theft.
It also explains why my appointments kept changing. I suspect company leaders
and consultants were constantly judging whether I—and the exposure they could
get in Workforce Management--was the best they could do on a given day.
That may be putting it too harshly. People I met with were invariably generous
with their time. The executive that "bumped" me twice ultimately spent over an
hour with me and responded to numerous follow-up e-mails.
What’s more, sources in China consistently communicated about when meetings were
canceled and offered to reschedule. And they did so politely.
The civility gets to something I came to value in China. Even when you
understand a bit about the culture, the intertwining traffic and canceled
meetings can be maddening. But a saving grace about people in Beijing and
Shanghai is they are much more patient than their counterparts in San Francisco
and New York. Just as I never had an interview go sour over scheduling
conflicts, I never once saw road rage in China.
That’s something I wish China could export.
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