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How Successful Companies Manage Health-Care Benefits

atson Wyatt, a global HR consultancy, recently took a look at companies that have lower-than-average health-cost increases and are meeting or exceeding company financial expectations. The research discovered that companies that are likely to see lower-than-average health-cost increases are those that run their health-care programs like a business. More specifically, successful companies:

• More directly manage their health-care supply chain.
• Emphasize employee productivity and overall health as key goals of their health-care program.
• Have longer health-care strategy planning cycles.
• Include employee self-service features in their health-care program.
• Empower employees to take responsibility for health benefits.
• Provide employees with self-care information and decision support.
• Use data in health-care decision-making.
• Make use of the Internet to administer benefits and distribute health-care information.
• Are less likely to consider reducing or eliminating coverage.

    Perhaps most important, the Watson Wyatt research also discovered that companies with lower-than-average health-cost increases don’t make incremental changes that do things to employees. Instead, they make changes with employee input.

Workforce, September 2002, p. 34 -- Subscribe Now!

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