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Feature:

Gifts That Gall

  

Feature Contents
Top of Feature

1. Everything You Thought You Knew About Recognition Is Wrong
In Bob Nelson’s opinion, formal recognition programs are an anachronism. He says that the $27 billion-plus incentive industry, with its focus on moving merchandise, hasn’t helped matters. Nelson suggests a more informal, collaborative approach.

2. The Best Reward Practices of Successful Companies


3. Ideas Aren't Always Free
Cash and nonmonetary one-time prizes are not clear indicators of employee motivation and can, in the long run, have negative effects on a company.

4. Hiking with the Honchos at The Container Store
Swanky dinners, trips and everyday praise are part of The Container Store's culture.


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The Best Reward Practices of Successful Companies


Training and communication are critical.
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Towers Perrin’s survey released in December called "Rewards & Performance Management Challenges: Linking People and Results" outlined reward system tips from high performing companies the firm defined as those with 3 year total shareholder return and/or earnings growth that exceeds the median of their global industry groups. A total of 1,294 firms in North America, Europe, Asia and Latin America participated in the study.

1. Segment the workforce according to key company functions and high performers:

  1. customize reward plans to target business drivers.

  2. focus on individual performance and those worker ideas or action that impact the bottom line.

  3. strike a balance between absolute contributions and relative performance.

2. Look at the management of performance and rewards holistically.

  1. the reward models should be part of an overall company system.

  2. understand the cost and value of every program.

  3. strike a balance between fixed and variable rewards.

3. Training and communication about the reward program across the company are critical.

  1. employees should understand every aspect of the reward system, everything from its design to implementation.

  2. managers should be given extensive information on how to manage the reward system.

Workforce Management, April 2004, p. 46 -- Subscribe Now!


Next Article: 3. Ideas Aren't Always Free
Cash and nonmonetary one-time prizes are not clear indicators of employee motivation and can, in the long run, have negative effects on a company.

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