hen
Hewlett-Packard of Palo Alto, California, discovered that quilters were using
its ink-jet printers to transfer patterns onto cloth, the company decided to
capitalize on the trend. In 2002, HP introduced a line of custom quilting
software at $24.95 each.
A few years ago, an idea like that might not have gotten
much of a hearing in the male-dominated, nerdy world of high tech. But things
have been changing, particularly at companies like HP, which is considered a
high-tech leader in recruiting and retaining women.
With more women in its workforce, HP tends to pick up on
ideas it once might have missed, including those with a decidedly feminine slant
like quilting software. And because the company has a significant number of
women in management, those kinds of ideas are more likely to be taken seriously.
It’s about the customers
The quilting software is an example of what can happen
when a high-tech company gets serious about recruiting and retaining women. The
pursuit of tech women is not simply a matter of gaining social acceptance; it is
an attempt to cash in on demographic trends.
"We want to make sure that from a company perspective, we
are prepared to meet and change with the changing demographics of the
workforce," says Debby McIsaac, HP’s director of diversity, inclusion and
work-life learning. "The number of women who are business owners is the
fastest-growing segment. Our customers are going to be led by and owned by
women."
Recognition of that has increased competition among
high-tech firms for the limited number of female engineers and women with
tech-savvy business backgrounds. But HP has proved to be particularly adept at
recruiting women and adding them to management. "HP has one of the better track
records in terms of women in senior leadership positions," says Kara Helander,
vice president of the western region for Catalyst, the women’s management
research and advisory group.
HP today counts six women on its 14-member senior
management team. That’s 40 percent of its top-level management. By comparison,
statistics from Catalyst indicate that 15.7 percent of Fortune 500
corporate officers are women, with the total dropping to 11 percent for
high-tech companies. Similarly, 12.4 percent of Fortune 500 corporate boards are
women, with the total dropping to 9 percent in the high-tech sector, according
to Catalyst. At HP, three of nine board members are women--one-third of the
board.
Counting the number of women in the tech workforce isn’t
quite as simple. Telle Whitney, president of the Anita Borg Institute for Women
and Technology, says the percentage of women in tech jobs is a "closely guarded
secret. They just don’t want to share it." Most estimates put the overall
average in the tech industry at about 20 percent, Whitney says. HP boasts that
women make up 32 percent of its workforce.
Do they look like me?
How does HP manage to land so many women and move them into
management--particularly scarce female engineering-school graduates? Part of it
is simply that success sells. HP has been actively recruiting women for years.
As a result, it can now brag about the number of women in senior positions.
Cathy Lyons, senior vice president of business imaging and printing, says that
the strongest card HP has in recruiting and retaining women these days is its
track record. "I think the thing that really appeals to women is whether or not
they feel like they will be able to make a contribution, how much of an impact
they will be afforded, and the kind of promotional opportunities they have,"
Lyons says.
Helander agrees that HP gets an image boost on the
recruiting trail from its current roster of female managers. Female job
candidates shopping high-tech companies are likely to ask themselves, "If I look
at senior leadership, do I see anyone who looks like me?"
Of course, it doesn’t hurt to have the top-ranked female
in the high-tech industry running the company. HP chairman and CEO
Carly
Fiorina is regarded as a tech superstar among women in university business
and engineering programs. "I knew who she was when I was in graduate school in
Rochester," says April Slayden, a software engineer who joined HP Labs in Palo
Alto two years ago after graduation.
Fiorina’s presence, combined with the company’s well-known
brand, was enough to get Slayden interested in working for HP. And while the
chance to work in a research environment helped persuade her to join the
company, she also sensed that HP stood for more than simple business results.
Helping people--with a business benefit
In its recruiting of women, HP stresses its social
responsibility (a part of the company’s long
history),
both in the United States and internationally. Since joining the company,
Slayden says, she has volunteered in HP tech camps--summer programs run by the
company in which groups of middle-school girls are given a chance to interact
with HP female employees and undertake science projects. The camps are an
opportunity for HP to encourage young potential female engineers, and they also
help convince employees like Slayden to stick with the company.
"It is very important for women to feel that what they are
doing is not only the latest and greatest but also important," Slayden says. "In
picking somewhere to work, it was important for me not only that I believed in a
company but also that it reached out to younger age groups."
Slayden’s search for something extra beyond salary and
career advancement in her job hunt is fairly typical of women and sets them
apart from their male counterparts, according to A. Richard Newton, dean of the
College of Engineering at the University of California at Berkeley. He says male
and female students take a different approach to engineering and technology.
"Men are much more attracted to technology just for the sake of technology,"
Newton says. "Women in general are less attracted to the technology for the sake
of technology and more for what it can do to help--to help people,
organizations."
By undertaking projects on that front and then promoting
the work it does--projects like its e-inclusion initiative, which works to
improve computer usage in underdeveloped communities--HP appeals directly to the
interests of female job candidates.
Those projects are typically not pure philanthropy. The
e-inclusion project, for instance, involves some donations of equipment and
services with the understanding that more equipment and services will be
purchased later, potentially opening new future markets to HP. But the side
benefit is that those projects increase HP’s appeal among women.
More return on equity
HP isn’t alone in showing strong gains in the
representation of women in its ranks. IBM has been working at it probably longer
than any other high-tech company. It has been honored by Catalyst three times,
in 1987, 1989 and 2002. In 2003, the Society of Women Engineers named Nicholas
Donofrio, an IBM senior vice president, as its SWE Rodney D. Chipp Memorial
Award winner for his efforts to advance women in engineering, science and
technology. At IBM, 17 percent of management posts are held by women, and 5 of
its 50 senior fellows (the most senior technology positions in the company) are
women.
What IBM and HP both recognize is that adding women
employees and managers makes economic sense. Another Catalyst study backs that
up. In analyzing the companies that make up the Fortune 500, Catalyst found that
companies with the highest representation of women in top management positions
delivered 35.1 percent more return on equity and 34 percent more total return to
shareholders than companies with the lowest representation.
Given that kind of incentive, it might seem odd that tech
companies have not been more aggressive in adding women. The problem is that the
tech industry and science courses of study remain male bastions, with
characteristics that turn women off. It will take years of work to make internal
operations more women-friendly, and years more to convince female job candidates
that a tech company--or even a tech career--is a good choice for a career woman.
"There is still too much of a perception in grade school
and at the high-school level that computers are for boys," says Margaret Ashida,
director of corporate university relations for IBM. "They’re for geeks; they’re
not cool. We’ve come so far, and yet it is the same issues."